About this role
OVERVIEW: The Rigging Technician is responsible for the repairs and rigging of boats and trailers.
KEY TASKS:
• Prepares boats for presentation and delivery to customer.
• Properly attach any components to boat and/or trailer that the manufacturer did not assemble.
• Examine boat/vessel and discuss nature and extent of repair or malfunction with the service advisor or customer.
• Assure that the boat and trailer are in safe and working order.
• Install optional equipment and electronics.
• Troubleshoot and verify working order of electronics system.
• Perform light duty tasks such as changing oil filters, general service and warranty repairs.
• Ensure all warranty work is completed according to manufactures and MarineMax guidelines.
• Complete repair work utilizing service scheduler and SSO's within the established timeframe.
• Set up and participate in boat shows and other off-site promotional events.
• Perform all work in a safe and clean manner leaving boat in top condition.
• Maintain a professional and clean facility and showroom conducive to selling.
• Maintain MarineMax tools and equipment in good condition according to established guidelines.
• Other duties as required.
KEY RESULT AREAS:
• Internal/External Customer satisfaction/FANS
• Timely and accurate completion of work
• Minimum number of comebacks