About this role
OVERVIEW: The F&I Operations Coordinator is responsible for providing operational and administrative support to the company's Finance and Insurance Department. This position will provide a high degree of internal and external customer satisfaction and requires superior communication, organization, attention to detail and time management skills. The ideal candidate will exhibit excellent communication skills, a strong commitment to the MarineMax mission, and a passion for working in a dynamic, customer-focused, and results-oriented team environment.
KEY RESPONSIBILITIES:
• Provide operational and administrative support to the F&I Department, ensuring compliance with all company policies, state, and federal regulations.
• Manage and provide support for all F&I-related software programs to ensure smooth operations.
• Oversee and maintain the F&I compliance program across all retail locations, ensuring adherence to company standards.
• Handle administrative tasks between business partners and the F&I Department as needed.
• Collaborate with lender partners and the Business Manager team to resolve aged title and chargeback issues in a timely manner.
• Coordinate necessary setup tasks to support dealership acquisitions and closures.
• Assist with onboarding new team members, setting up systems access, and coordinating training as directed.
• Prepare, update, and maintain various operational documents and reports.
• Assist with the creation and editing of presentations, spreadsheets, and correspondence.
• Provide support for boat shows, sales events, off-site promotions, and other events as needed.
• Maintain a professional and service-oriented demeanor in all interactions with customers, team members, and business partners.
• Perform additional duties as assigned.
KEY RESULT AREAS:
• Provide comprehensive operational and administrative support for the F&I Department, ensuring efficient processes and high-quality service.
• Foster positive relationships and ensure customer satisfaction in all interactions, helping to achieve high customer satisfaction scores.
• Ensure full compliance with company policies and industry regulations across all F&I operations.
• Build and maintain strong relationships with business partners to support the F&I department's operations and resolve any issues efficiently.