About this role
OVERVIEW: The Brokerage Administrative Assistant/Coordinator performs duties that require attention to detail, initiative, independent judgment; strong interpersonal and organizational skills; maintain brokerage listing records; prepare closing documents.
KEY TASKS:
• Greet customers and determine appropriate team member to assist them.
• Answer incoming calls in a professional manner, helping to return all customer calls prior to close of business each day.
• Assist and support brokerage professionals and staff by carrying out administrative assignments as required.
• Enter, update and manage all brokerage listings in an accurate and timely manner. This includes gathering all necessary owner information to ascertain a stock number and keeping files throughout the listing. Uploading all documents into YachtCloser and logging showings into Yacht Closer.
• Daily updates to Yacht Closer.
• Assist brokers and financial services team with closing process including boat documentations to ensure all paperwork is complete thorough and accurate.
• Initiate and respond to written and verbal correspondence; compose, edit and distribute correspondence according to established guidelines or personal knowledge of the subject matter.
• Screen telephone calls and personally provide requested information or refer calls to other staff.
• Establish and maintain comprehensive and confidential files on brokerage records, reports, reference materials, and legal information.
• Communicate effectively with fellow team members and persons outside the company. Create and maintain a positive impression of MarineMax as well as the executive(s) supported.
• Establish work priorities, remain flexible, and efficiently respond in an effective manner to a variety of projects and demands
• Work independently and make sound decisions
• Demonstrate effective verbal and written communication skills
• Meet established deadlines
• Understand and interpret procedures, policies and guidelines
• Communicate clearly and distinctly with visitors and telephone callers
• Organize and maintain complex record and filing systems
• Other duties as assigned
KEY RESULT AREAS:
• Demonstrates subject matter expertise, enthusiasm, and professionalism in preparing, assisting, and handling brokerage listing and closings
• Effective decision making
• Human relations and organizational skills
• Time management techniques