About this role
Call Center Quality Assurance Specialist at Employer. Location: Norwich, Connecticut, United States. Role: monitoring calls, coaching agents, handling escalations Requirements: Bachelor's degree or equivalent banking experience; call center/customer service and coaching experience; strong communication, training, sales and technical aptitude. Category: Quality Assurance Seniority: Mid Level Tools: RingCentral, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English