About this role
Retention Manager at AutoVitals. Location: United States or North America. Role: owning escalations, building plans, documenting interactions Requirements: 5+ years in B2B SaaS (Customer Success/Account Management/Sales), experience with high-volume retention for sub-$10k ACV, objection handling, cross-functional collaboration, Salesforce documentation, and strong problem solving. Category: Customer Service Seniority: Senior Level Tools: Salesforce, Zoom, Slack, Google Calendar Commitment: Full Time Workplace: Remote Languages: English