About this role
Contact Center Specialist at Mercantile Bank. Location: Wyoming or Alma or Michigan. Role: handling inquiries, verifying payments, escalating calls Requirements: High school diploma/GED, 1–3 years customer service experience, strong sales and interpersonal skills, adaptable, organized, detail-oriented, able to handle calls and escalate when necessary. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Hybrid Languages: English