About this role
Sr. Director, Contact Center at Serenity Mental Health Centers. Location: Lehi, Utah, United States. Role: managing operations, coaching teams, driving conversion Requirements: 5–10 years director-level contact center leadership; metrics-driven; experience blending sales and service; experience managing multi-site and offshore teams preferred; willingness to travel ~25% and work in-office. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Onsite Languages: English