About this role
Service Team Manager at Thumbtack. Location: Makati City or Metro Manila or Philippines. Role: leading team, coaching staff, monitoring kpis Requirements: 4+ years in BPO/shared services (3 years leadership), experience managing voice and non-voice channels, metrics-driven (CSAT, Sales, AHT, Quality), English proficiency, willingness to work graveyard/holidays/weekends, project management and process improvement experience; Salesforce and Teleopti preferred. Category: Customer Service Seniority: Mid Level Tools: Salesforce, Teleopti Commitment: Full Time Workplace: Remote Languages: English