About this role
Business Analyst at Transcom. Location: Cairo or New Cairo or Smart Village. Role: analyzing performance, designing dashboards, presenting insights Requirements: Advanced Microsoft Excel and Power Query skills, experience designing dashboards (Looker Studio/Power BI/Tableau), analyzing KPIs (CSAT, AHT, Service Level), performing root cause analysis, financial/resource analysis, and presenting insights to senior management. Category: Data and Analytics Seniority: Mid Level Tools: Microsoft Excel, Power Query, Looker Studio, Looker Data Studio, Power BI, Tableau, Microsoft PowerPoint Commitment: Full Time Workplace: Onsite Languages: English