About this role
Service Desk Process Analyst at Clarity Partners LLC. Location: Chicago, Illinois, United States. Role: supervising operations, managing tickets, leading communications Requirements: Bachelor's in IT/CS/Health Informatics, 5+ years in healthcare technology or IT operations, 3+ years supervisory experience, strong service desk/support background, experience in 24/7 environments, ability to lead teams and manage ticket/ACD workflows. Category: Information Technology Seniority: Senior Level Tools: ACD Commitment: Full Time Workplace: Hybrid Languages: English