About this role
Helpdesk Analyst at SolarWinds. Location: Manila, National Capital Region, Philippines. Role: providing support, troubleshooting devices, managing accounts Requirements: Degree in IT/CS/IS or 2+ years helpdesk experience, strong Windows support, Microsoft 365 skills, experience with ticketing/ITSM, Active Directory/Azure AD user administration, excellent English communication and customer service. Category: Information Technology Seniority: Entry Level Tools: SolarWinds Service Desk, ServiceNow, Windows 11, macOS, Microsoft Outlook, Microsoft Teams, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Intune, JAMF, Azure AD, Active Directory, VPN, Zoom, SolarWinds monitoring tools, Virtual Tech Bar (VTB) Certifications: comptia a+, network+, microsoft, itil Commitment: Full Time Workplace: Hybrid Languages: English