About this role
Helpdesk Analyst at SolarWinds. Location: Charlotte or Austin. Role: Provide desktop, Triage incidents, Configure devices Requirements: Provide desktop and application support, manage incidents, configure devices, administer AD/Azure AD, maintain knowledge base, and assist IT teams. Category: Information Technology Seniority: Entry Level Tools: Windows, macOS, Microsoft 365, Office tools, DNS, DHCP, VPN, Wi-Fi, ITSM, Active Directory, Azure AD, Intune, JAMF Certifications: comptia a+, network+, microsofts Commitment: Full Time Workplace: Hybrid Languages: English