About this role
Real Time Analyst (RTA) | Presencial | Bogota at T-Mobile Colombia. Location: Bogotá, Bogota, Colombia. Role: Monitor performance, Manage staffing adherence, Identify operational risks Requirements: Experience as Real Time Analyst or Workforce Management; intermediate/advanced Excel; English B2; strong analytical and communication skills; ability to work in a fast-paced environment. Category: Information Technology Seniority: Mid Level Tools: Excel, Power BI, Genesys, NICE, Aspect, Verint, WFM Commitment: Full Time Workplace: Onsite Languages: English, Spanish