About this role
Service Desk Analyst II at Global Credit Union. Location: Anchorage, Alaska, United States. Role: responding requests, managing tickets, identifying patterns Requirements: Provide first-line technical support and incident triage in a 24x7 operations center; 2+ years service desk experience or 4+ years supporting network PCs; MCSA preferred; familiarity with ITIL/ITSM, DevOps/Agile; strong documentation and communication skills. Category: Information Technology Seniority: Entry Level Tools: Windows Desktop, ITIL, ITSM, DevOps, Agile Certifications: mcsa Commitment: Full Time Workplace: Hybrid Languages: English