About this role
Service Center Analyst at Makpar. Location: Remote US-Based or Denver or Washington. Role: Handling incoming phone requests, Handling electronic requests, Creating and updating service center knowledge documentation Requirements: Remote customer support for Federal government systems; requires HS diploma, 2+ years in customer service; within 1 hour of DC or Denver; HDI Analyst Certification within 90 days; US citizenship or permanent residency for security clearance. Category: Information Technology Seniority: Mid Level Tools: Jira, ServiceNow, Remedy Certifications: hdi analyst Commitment: Full Time Workplace: Remote Languages: English