About this role
Senior IVR Analyst at Overview. Location: Woodlawn, Maryland, United States. Role: Analyzing data, Designing IVR, Leading SDLC Requirements: 7+ years in IVR integration, data analysis, and system architecture in large-scale or federal environments; Bachelor's in Engineering/IT or related analytical field; AWS IVR stack; SQL; Tableau/QuickSight; Python preferred. Category: Data and Analytics Seniority: Senior Level Tools: AWS, Amazon Connect, Amazon Contact Lens, Athena, Tableau, QuickSight, SQL, Python Commitment: Full Time Workplace: Hybrid Languages: English