About this role
Quality Control Analyst at The Net America Corporation. Location: Largo, Maryland, United States. Role: Process improvement, OLA management, SLA monitoring Requirements: Bachelor’s degree; 4+ years service desk; 3+ years ITIL/HDI audit support; 2+ years training; ITIL certification; HDI preferred. Category: Information Technology Seniority: Mid Level Certifications: itil, hdi Commitment: Full Time Workplace: Onsite Languages: English