About this role
WFM Real Time Analyst (780) at Teleperformance. Location: Cape Town, Western Cape, South Africa. Role: monitor real-time, manage staffing, generate reports Requirements: 2 years’ experience as a Real Time Analyst in a contact center; Matric equivalent; intermediate MS Excel proficiency; experience with WFM tools. Category: Data and Analytics Seniority: Mid Level Tools: IEX, Aspect, Calabrio, Omnichannel Commitment: Full Time Workplace: Onsite Languages: English