About this role
L1 Support Analyst at Coreio Inc.. Location: Woodbridge, Ontario, Canada. Role: triaging incidents, resolving issues, managing tickets Requirements: Provide first-level remote technical support via phone/email/ticketing; triage incidents, troubleshoot basic hardware/software/network issues, manage ticket lifecycle, maintain documentation and meet SLAs. 0–2 years IT support experience; Diploma/Bachelor in IT or equivalent. Category: Information Technology Seniority: Entry Level Tools: Microsoft Windows, Microsoft Office 365, ServiceNow Commitment: Contract, Temporary Workplace: Remote Languages: English