About this role
Client HelpDesk Analyst at CherryRoad. Location: Goshen or Orange County. Role: managing inquiries, resolving issues, documenting tickets Requirements: Minimum 2 years helpdesk/technical support experience, 1+ year with ticketing systems (ServiceNow, Jira, Zendesk, ManageEngine), familiarity with Windows and Microsoft 365, basic networking knowledge preferred, high school diploma required; IT degrees/certs preferred. Category: Information Technology Seniority: Entry Level Tools: ServiceNow, Jira, Zendesk, ManageEngine, Windows, Microsoft 365 Certifications: comptia a+, network+, microsoft Commitment: Full Time Workplace: Onsite Languages: English