About this role
Analyst, Workforce Management at Cogeco. Location: Johnstown or Kingwood or Rochester or Cleveland or Saluda or Aiken or Miramar or Leonardtown or Belmont or Uniontown or Berwick or Morgantown or Cumberland or Grasonville or Groton or Hollywood. Role: schedule resources, analyze forecasts, monitor performance Requirements: 3+ years scheduling in a contact center; experience in workforce management; strong MS Office and call center systems knowledge. Category: Business Operations Seniority: Mid Level Tools: MS Office, Excel, Word, Access, Five9, Aspect, Evolia Commitment: Full Time Workplace: Onsite Languages: English