About this role
WGL - Customer Experience Analyst at Wgl. Location: Springfield, Virginia, United States. Role: analyzing feedback, mapping journeys, surfacing insights Requirements: Bachelor's in related field, 3+ years in CX/insights/analytics, experience with journey mapping, VoC and survey platforms, data visualization (Power BI, Excel, Tableau), strong synthesis and communication skills. Category: Data and Analytics Seniority: Mid Level Tools: MURAL, Miro, LucidChart, Qualtrics, Medallia, Microsoft Power BI, Microsoft Excel, Tableau Certifications: ccxp Commitment: Full Time Workplace: Onsite Languages: English