About this role
Contact Center Quality Analyst at Harbor Health. Location: United States. Role: audit interactions, evaluate compliance, document findings Requirements: 2+ years in a contact center QA role; healthcare/managed care experience; HIPAA/CMS knowledge; strong analytical skills; proficiency in Excel/Tableau; excellent communication and documentation. Category: Quality Assurance Seniority: Mid Level Tools: Excel, Tableau, Athena Commitment: Full Time Workplace: Onsite Languages: English