About this role
Senior Analyst, Complaints, UK at Tide. Location: United Kingdom or India or Germany or France or Serbia or Romania or Lithuania or Bulgaria or London or Sofia or Hyderabad or Gurugram or New Delhi or Berlin or Paris or Luxembourg. Role: investigating complaints, drafting responses, conducting analysis Requirements: Experience managing UK financial complaints in a regulated environment; knowledge of FCA/FOS/TCF/Consumer Duty; strong investigation, RCA, written communication and stakeholder collaboration skills. Category: Legal and Compliance Seniority: Senior Level Tools: GSuite (Google Workspace), Slack, Confluence, Looker, Jira Certifications: ccbi, professional banker Commitment: Full Time Workplace: Onsite Languages: English