About this role
Product Analyst - Client Support at VitalEdge. Location: Cary or North America. Role: managing support, resolving issues, reporting kpis Requirements: 4+ years supporting web/mobile applications or dealer management/ERP systems; strong troubleshooting, SQL knowledge preferred, excellent communication, ability to work rotational 24x7 shifts, and experience with SLAs and KPI reporting. Category: Customer Service Seniority: Mid Level Tools: E-Emphasys, Infor ERP LN, Infor XI, InforOS, SQL Commitment: Full Time Workplace: Onsite Languages: English