About this role
Associate - Support Analyst at Jefferies. Location: Pune, Maharashtra, India. Role: triaging issues, documenting resolutions, escalating problems Requirements: 5+ years technical support experience in real-time trading environments; strong troubleshooting, Windows/Linux and SQL knowledge; experience with OpenTelemetry, Grafana, FIX, and ticketing systems; strong communication skills. Category: Information Technology Seniority: Senior Level Tools: Windows, Linux, SQL, OpenTelemetry, Grafana, FIX, Jira Service Desk, ServiceNow Commitment: Full Time Workplace: Onsite Languages: English