About this role
IT Service Desk Analyst at Babcock & Wilcox. Location: Akron, Ohio, United States. Role: responding tickets, diagnosing issues, escalating tickets Requirements: Provide first-line IT support, troubleshoot hardware/software, manage incidents/requests in ITSM, and deliver customer-focused service. Category: Information Technology Seniority: Entry Level Tools: ITSM, Microsoft 365 Commitment: Full Time Workplace: Onsite Languages: English