About this role
Knowledge Analyst at NECSWS. Location: Hartlepool, England, United Kingdom. Role: managing articles, reviewing content, promoting documentation Requirements: Experience in an ITIL role with strong service management knowledge, excellent communication, MS Excel proficiency, experience with service management tools and SharePoint; self-motivated and customer-facing. Category: Information Technology Seniority: Mid Level Tools: Microsoft Excel, vFire, SharePoint, KnowIT, ITIL, ISO/IEC20000 Certifications: itil foundation Commitment: Full Time Workplace: Onsite Languages: English