About this role
Contact Center Systems Analyst at NCD Careers. Location: Dallas, Texas, United States. Role: supporting platform, maintaining queues, updating IVR Requirements: 3+ years in contact center ops or telephony; experience with contact center platforms (Zoom, Five9, Genesys, NICE, Talkdesk) and IVR/telephony config. Category: Information Technology Seniority: Mid Level Tools: Zoom Contact Center, Five9, Genesys, NICE, Talkdesk, IVR, Telephony, Reporting Commitment: Full Time Workplace: Onsite Languages: English