About this role
WFM Analyst at Intactfc. Location: Toronto or Calgary. Role: Monitor levels, Adjust schedules, Generate reports Requirements: 1-3 years in workforce planning; university degree or college diploma; bilingual French and English; proficiency in Nice-WFM, Verrint, Cisco and Avaya; strong Excel skills; good communication; eligible to work in Canada. Category: Data and Analytics Seniority: Mid Level Tools: Nice-WFM, Verrint, Cisco, Avaya, Excel Certifications: nice-wfm, verrint, cisco, avaya Commitment: Full Time Workplace: Hybrid Languages: French, English