About this role
Traffic Workforce Analyst at Spectrum. Location: Charlotte, North Carolina, United States. Role: Review forecasts, Update forecasts, Adjust staffing Requirements: Bachelor’s degree in statistics, business or related field, or equivalent experience; 2+ years workforce management scheduling and forecasting software and inbound contact center experience; strong Excel and data analysis skills; English proficiency; ability to manage multiple projects with confidentiality. Category: Business Operations Seniority: Mid Level Tools: Excel, Access, IEX, Blue Pumpkin, Aspect eWorkforce Management Commitment: Full Time Workplace: Onsite Languages: English