About this role
Workforce Management Analyst at Spectrum. Location: Charlotte, North Carolina, United States. Role: Forecast staffing, Schedule optimization, Collaborate stakeholders Requirements: Bachelor’s degree or equivalent experience; 2 years WFM scheduling/forecasting; 2 years inbound contact center; strong Excel/Access; data analysis; English; communication; multi-project; supervisory potential. Category: Data and Analytics Seniority: Mid Level Tools: Microsoft Excel, Microsoft Access, SQL, Oracle, IEX, Blue Pumpkin, Aspect eWorkforce Management Commitment: Full Time Workplace: Onsite Languages: English