About this role
Service Analyst at Trinity Western University. Location: Langley Township, British Columbia, Canada. Role: resolving incidents, managing accounts, maintaining documentation Requirements: Frontline/Tier 2 IT support experience (2+ years), secondary school completion required; degree/diploma in business or administration preferred; ITIL Foundation preferred; strong communication, troubleshooting, and documentation skills. Category: Information Technology Seniority: Entry Level Tools: Service Hub, Microsoft Teams Certifications: itil foundation Commitment: Full Time Workplace: Onsite Languages: English