About this role
Solutions Analyst (TAM, Customer Support) at Pointclickcare. Location: United States. Role: troubleshoot escalations, document problems, maintain knowledge Requirements: 1-2 years of SaaS support experience; strong data analysis; API/REST/SOAP knowledge; SQL; ITIL a plus; excellent communication. Category: Information Technology Seniority: Mid Level Tools: API, Oauth, OpenID, SOAP, REST, JavaScript, SQL, HL7, XML, AppDynamics, Rhapsody Integration Engine, New Relic, DataDog, Sales Force/Service Cloud, Confluence, KCS, ITIL Commitment: Full Time Workplace: Remote Languages: English