About this role
Ombudsman Analyst at Cloudwalk. Location: São Paulo, São Paulo, Brazil. Role: handling complaints, drafting responses, advising teams Requirements: Handling customer complaints and regulatory demands; excellent Portuguese, intermediate English; strong written/oral communication, attention to detail, organization, analytical skills, fast learner; familiarity with GenAI (e.g., ChatGPT) and consumer law is a plus. Category: Legal and Compliance Seniority: Entry Level Tools: ChatGPT, consumidor.gov, Citizen's Demands Registration System (BACEN-RDR) Commitment: Full Time Workplace: Remote Languages: Portuguese, English