About this role
Zendesk Analyst at Rockstar Games. Location: Bengaluru, Karnataka, India. Role: building routing, maintaining automations, configuring workspaces Requirements: Bachelor's degree or equivalent, 4+ years Zendesk configuration experience, strong experience with routing, triggers, automations, WFM tooling, reporting (Explore/Looker/Tableau/Power BI), security controls, and cross-functional collaboration. Category: Customer Service Seniority: Mid Level Tools: Zendesk, Tymeshift, NICE, Verint, Zendesk Explore, Looker, Tableau, Power BI, Auto Assist, Copilot, Agent Workspace Certifications: zendesk support administrator expert, zendesk app developer, zendesk ai specialist Commitment: Full Time Workplace: Onsite Languages: English