About this role
Senior Analyst, Customer Experience at Aptean. Location: Bengaluru, Karnataka, India. Role: own health, drive retention, lead escalations Requirements: Manage post-sale customer experience for a portfolio of B2B SaaS customers using AI/tools to drive health, retention, and expansion; cross-functional collaboration; 5-7 years in customer-facing software roles. Category: Customer Service Seniority: Senior Level Tools: AI tools, AI platforms, analytics, CRM Commitment: Full Time Workplace: Onsite Languages: English