About this role
Service Desk Analyst at The Brooklyn Hospital Center. Location: Brooklyn, New York, United States. Role: supporting users, resolving tickets, managing incidents Requirements: Bachelor's in IT or equivalent; 5+ years relevant experience; CCNA or VMware/Citrix certifications; NY driver's license; Windows, server, networking, VMware/Citrix, ServiceNow, remote support and scripting knowledge. Category: Information Technology Seniority: Senior Level Tools: Information Technology Infrastructure Library (ITIL), Windows 7, Windows 10, Apple iPhone, Apple iPad, Mac OSX, Windows Server 2008R2, Windows Server 2012R2, Windows Active Directory, Ubuntu Linux OS, Cisco Catalyst, Nexus switches, Cisco Prime, Cisco Stealth watch, Cisco ISE, Cisco AMP, VMware, Citrix, ServiceNow, Bomgar, WebEx, PowerShell, batch file scripting Certifications: ccna, vmware, citrix Commitment: Full Time Workplace: Onsite Languages: English