About this role
German Real Time Analyst (Cairo, Cairo, Egypt, EG) at Foundever. Location: Cairo, /, Egypt. Role: Collect data for RTM, Monitor queue, Manage skills Requirements: Real Time Analyst with WFM and CX experience; monitor service levels, queue management, and reporting. Category: Business Operations Seniority: Mid Level Tools: Microsoft Excel, Microsoft Word, PowerPoint, Outlook, VBA, IEX, CMS, Avaya, WFM tools Commitment: Full Time Workplace: Onsite Languages: English