About this role
Principal Application Analyst at Mayo Clinic. Location: Rochester or Phoenix or Scottsdale or Jacksonville. Role: designing applications, monitoring performance, administering dialers Requirements: Master's +6 yrs or Bachelor's +8 yrs in Business Analysis/Administration/Engineering/Computer Information Systems or related; experience with IVR/WFO, Core JAVA, VXML, Oracle 9i, SQL Server 7.0; vendor application design, dialer monitoring, testing, and on-call rotation. Category: Information Technology Seniority: Senior Level Tools: Enterprise Workforce Optimization (WFO), IVR, Contact Center Portal, Core JAVA, VXML, Oracle 9i, SQL Server 7.0, WFM/QM software Commitment: Full Time Workplace: Remote Languages: English