About this role
Experience Insights Analyst (Cleveland, OH, US) at New York Life Insurance. Location: Cleveland or New York City. Role: analyzing journeys, generating insights, creating dashboards Requirements: Experience in customer experience, insights, analytics, quality, or service operations; strong analytical, problem-solving, and communication skills; experience with operational and interaction data; familiarity with call/speech/interaction analytics; FINRA licensing and pre-hire fingerprinting required. Category: Data and Analytics Seniority: Mid Level Certifications: finra Commitment: Full Time Workplace: Hybrid Languages: English