About this role
IT Service Desk Analyst at Drax Group. Location: Prince George, British Columbia, Canada. Role: Resolve incidents, Fulfill service requests, Collaborate with IT and vendors Requirements: IT Service Desk Analyst with experience in Windows 10/11, Office 365, AD/Entra, SCCM, Autopilot; strong customer service mindset; ITIL knowledge a plus. Category: Information Technology Seniority: Entry Level Tools: Windows 10/11, Office 365, Active Directory, Entra Admin Center, Azure, Autopilot, SCCM, anti-virus/encryption, VoIP, Networking Commitment: Full Time Workplace: Onsite Languages: English