About this role
Major Incident Analyst II at Massgeneralbrigham. Location: Somerville, Massachusetts, United States. Role: leading response, coordinating teams, documenting incidents Requirements: 5+ years in technical application/analyst or development roles, experience with major incident management and ITSM, ITIL certification preferred, BS/BA or equivalent experience accepted, willing to join 24x7 on-call rotation. Category: Information Technology Seniority: Senior Level Tools: ITSM, ITIL, Microsoft Teams Certifications: itil Commitment: Full Time Workplace: Hybrid Languages: English