About this role
Workforce Scheduling Analyst 3 at Twilio. Location: Colombia. Role: monitoring performance, adjusting schedules, analyzing data Requirements: 4 years in scheduling analyst, contact center operations, or workforce management; familiarity with NICE, Calabrio, Verint, IEX or similar WFM systems; strong analytical and communication skills; ability to work 24/7 across Americas and APJ time zones. Category: Business Operations Seniority: Mid Level Tools: NICE, Calabrio, Verint, IEX Commitment: Full Time Workplace: Remote Languages: English