About this role
Senior Professional Services Engagement Analyst at Five9. Location: United States or San Ramon. Role: scoping requests, developing SOWs, producing TDDs Requirements: 5+ years contact center experience (2+ years VCC/PS/TAM/Sales Engineering on Five9), SOW/TDD development, CRM integration experience, web services (SOAP, XML, HTTP), strong written communication, BA/BS or equivalent. Category: Project and Program Management Seniority: Senior Level Tools: Five9, VCC, Salesforce, NetSuite, Zendesk, Zoho, Siebel, Oracle Service Cloud, Oracle Sales Cloud, Velocify, NICE Monitoring, IEX WFM, Web Services, SOAP, XML, HTTP, Regular Expressions, Genesys, Avaya, Cisco, Aspect, LiveOps, Contactual, InContact, Interactive Intelligence, CosmoCom, TDM, VoIP, WFO Commitment: Full Time Workplace: Hybrid Languages: English