About this role
IT Service Desk Analyst at Henley & Partners - The Firm of Global Citizens®. Location: Panama City, Panama Province, Panama. Role: answering queries, logging tickets, escalating tickets Requirements: 1 year helpdesk experience, ticketing system familiarity, English professional proficiency mandatory, ITIL preferred, degree/diploma in IT or related field preferred, strong communication and customer service skills, willing to work on-call rotation. Category: Information Technology Seniority: Entry Level Tools: ITIL Certifications: itil Commitment: Full Time Workplace: Onsite Languages: English