About this role
Customer Experience (CX) Program Analyst at City of San Jose, CA. Location: San Jose, California, United States. Role: developing metrics, monitoring feedback, mapping processes Requirements: Bachelor's degree and 4 years professional analytic/administrative experience; develop performance measures, analyze feedback, map processes, coordinate implementation; master's preferred (substitutes 1 year). Category: Project and Program Management Seniority: Mid Level Certifications: prosci, ccmp, lean six sigma Commitment: Full Time, Temporary Workplace: Onsite Languages: English