About this role
Principal Consultant– Business Analyst at Genpact. Location: Gurugram, Haryana, India. Role: eliciting requirements, documenting requirements, supporting delivery Requirements: Experienced business analyst with contact center and AI/agentic solutions experience; skilled in eliciting and documenting requirements, Amazon Connect/CaaS integrations, conversational AI use cases, and stakeholder facilitation. Category: Project and Program Management Seniority: Senior Level Tools: Amazon Connect, Cora APFlow, Kubernetes, Amazon Web Services (AWS) Certifications: aws solutions architect - professional, cka, rhce Commitment: Full Time Workplace: Onsite Languages: English