About this role
Sr. IT Support Analyst at SIMNET. Location: Whitby, Ontario, Canada. Role: Escalate issues, Troubleshoot complex incidents, Mentor L1 technicians Requirements: 3+ years IT help desk/support; strong AD, Exchange, and Microsoft 365; MSP tools; virtualization; ITIL; PowerShell; RMM and ticketing experience. Category: Information Technology Seniority: Senior Level Tools: Active Directory, Microsoft Exchange, Microsoft 365, VMware, Hyper-V, PowerShell, RMM, ConnectWise, N-Able, NinjaOne, VoIP, Troubleshooting, Linux, ITIL, Microsoft certifications, MCP, MCSE, Cloud computing Certifications: itil, microsoft professional (mcp), microsoft systems engineer (mcse), comptia security+, azure administrator (az-104) Commitment: Full Time Workplace: Onsite Languages: English