About this role
Telephony Real Time Analyst at Auto & General. Location: North Lakes or Kawana or Johannesburg. Role: Monitor metrics, Analyze data, Provide insights Requirements: Minimum 2 years in a telephony real-time analyst role in a contact centre; strong analytics; experience with telephony tools; data visualization proficiency. Category: Data and Analytics Seniority: Mid Level Tools: Genesys, Avaya, Power BI, Google Workspace Commitment: Full Time Workplace: Onsite Languages: English